How William Austin Streamlined Operations with Joblogic

Since 1976, William Austin has been a trusted name in commercial HVAC services across the UK. As a nationwide provider, our mission is to help businesses keep their heating and air conditioning systems running efficiently, with expert maintenance, installation, and repair services.

But even with decades of experience, we faced an all-too-common problem in the industry: managing a growing team of engineers and nationwide service delivery with outdated tools.

Image Credit: Joblogic

Outgrowing Spreadsheets and Manual Scheduling

Before implementing Joblogic, our daily operations were managed using spreadsheets, emails, and manual job scheduling. While this worked for a time, the cracks became clear as we scaled:

·   Assigning jobs and tracking engineer availability was inefficient and time-consuming.

·   Real-time visibility was virtually non-existent, making urgent callouts and schedule changes difficult.

·   Invoicing was regularly delayed due to paper-based job completion forms and manual processing.

·   Without a centralised system, tracking asset history or sharing updates with customers was a challenge.

It was clear we needed a digital solution that could unify our team, from office staff to engineers in the field, and give us the operational visibility to grow without compromising service quality.

The Turning Point: Implementing Joblogic

We chose Joblogic as our field service management platform, and the impact was immediate:

·   Smarter Scheduling and Engineer Allocation

Joblogic's intelligent job scheduling tool allows us to assign tasks based on engineer availability, location, and skillset, significantly reducing travel inefficiencies and response times. We can now plan or react to changes in real time.

·   Improved Communication Between Office and Field

Real-time job tracking has transformed our internal communication. Office staff can now see the live status of jobs, enabling them to provide customers with timely updates or reassign resources if needed. From job details to asset history and site notes, cutting down wasted time on-site.

·   Asset Management That Builds Trust

QR-coded assets give engineers instant access to full-service histories, compliance records, and planned maintenance schedules. This has not only improved our reporting and compliance but has also strengthened trust with our customers through increased transparency.

The Results: Faster, Smarter, More Scalable Operations

·   Since introducing Joblogic into our workflow, we’ve seen significant operational gains:

·   20% reduction in job turnaround times

·   10–15% more jobs completed per week, thanks to improved scheduling

·   Better first-time fix rates, with engineers arriving more prepared

·   Faster invoicing, with digital reporting from the field

·   Increased customer satisfaction, due to quicker responses and more professional updates

·   Scalable growth, including taking on 275 new retail sites, a milestone that would have been difficult to manage with our old systems

Conclusion: A Platform That Enables Growth

Joblogic hasn’t just made our business more efficient, it’s allowed us to grow with confidence. With full visibility from the moment a job is logged to its final sign-off, every team member is working from the same playbook. We’re completing more jobs, delivering better service, and doing it all with fewer delays and less paperwork.

For any company looking to streamline operations and scale smartly, we would highly recommend Joblogic. The platform is user-friendly, well-supported, and has made a real difference to how we run our business.

If you wish to implement Joblogic into your business, follow the link here to view what they have to offer: The UK’s Best Field Service Management Software | Joblogic®

Written by: Will Judd